In this episode, Karl and Taylor sit down with Scott Austin, owner of the San Diego-based Shopify agency Jade Puma. Scott shares his journey from previous career at Microsoft to building an agency that thrives on efficiency, radical honesty, and zero red tape. We dig into Scott's unique agency model. He strictly bills hourly in arrears, refuses to do fixed-bid contracts or scopes of work, and only works directly with decision-makers. Scott also breaks down his content marketing strategy via his own show, the Shopify Solutions Podcast, and explains how he standardizes client builds using custom apps and themes.  Episode Highlights The "Leaf in a Stream" Philosophy: Scott discusses his self-awareness as a business owner and why avoiding bureaucracy makes him highly effective. Hourly Billing & No Contracts: Scott completely abandoned fixed-price projects and scopes of work to eliminate scope creep. He notes that this decision doubled his revenue. Standardizing...